A family were forced to sit on the floor for their two-hour TUI flight to Menorca after discovering their seats didn’t exist.
The Taylor family arrived early at Mahon airport to get their allocated seats after a holiday on the Balearic Island, as they all wanted to sit together on the flight back to Birmingham.
They were given seats 41 D, E and F, but when they boarded the TUI plane in June last year, under the numbers was just an empty space, rather than seating.
Paula Taylor, 44, from Alcester, Warwickshire, told BBC One’s Rip-Off Britain, Holidays: ‘We made sure we were 3 hours early at the airport to check in early just to make sure we got seats together.
‘We went straight to the front and we were very excited the fact we had managed to sit together.’
But when tried to find their seats all they could see was an empty space.
Mrs Taylor added: ‘We all just looked at each other As if to say where’s our seats gone? There are no seats where our seats should be!’
When alerted to the problem, crew members checked the boarding passes, hoping to resolve the problem.
But after all the other passengers had boarded there was only one empty seat left on the aircraft.